Privacy Policy

Wish Architects Ltd - Last updated: January 2026

1. Introduction

Wish Architects Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, interact with our advertisements on third-party platforms, or contact us through our forms.

We are registered in England and Wales (Company No. 10963325). For any questions regarding this policy or your personal data, please contact us using the details provided at the end of this document.

2. Information We Collect

2.1 Information You Provide Directly

When you use our contact forms, you may provide us with your name, email address, telephone number, project details and any other information you choose to include in your enquiry. This information is provided voluntarily and is necessary for us to respond to your request.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type and version, operating system, referring website, pages visited, time and date of your visit and time spent on pages. This information helps us understand how visitors use our website and improve our services.

2.3 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic and understand where our visitors come from. You can control cookie preferences through your browser settings. Please see our Cookie Policy section below for more details.

3. Advertising and Third-Party Platforms

We advertise our services on various third-party platforms, including Facebook, Instagram, WhatsApp, LinkedIn and other advertising networks. When you interact with our advertisements on these platforms, those platforms may collect information about you in accordance with their own privacy policies.

3.1 Meta Platforms (Facebook, Instagram, WhatsApp)

Our advertisements on Facebook, Instagram and WhatsApp are managed through Meta's advertising services. Meta may use cookies, pixels and similar technologies to show you relevant advertisements and measure campaign performance. For more information about how Meta collects and uses data, please visit Meta's Privacy Policy.

3.2 LinkedIn

We use LinkedIn's advertising services to reach professionals who may be interested in our architectural services. LinkedIn may collect information about your interactions with our advertisements. For more information, please visit LinkedIn's Privacy Policy.

3.3 Tracking Pixels and Conversion Tracking

We may use tracking pixels (small pieces of code) from advertising platforms on our website to measure the effectiveness of our advertising campaigns, understand user behaviour after clicking on an advertisement and create custom audiences for targeted advertising. These pixels may collect information such as pages visited, actions taken on our website and the device used to access our site.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide information about our architectural services
  • To communicate with you regarding potential projects
  • To improve our website and user experience
  • To analyse website traffic and advertising campaign performance
  • To deliver relevant advertisements on third-party platforms
  • To comply with legal obligations
  • To protect our rights and prevent misuse of our services

5. Legal Basis for Processing (UK GDPR)

Under UK data protection law, we must have a valid legal basis to process your personal data. We rely on the following legal bases:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications.
  • Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: Where processing is necessary for our legitimate interests (such as improving our services or marketing our business), provided these do not override your rights and freedoms.
  • Legal Obligation: Where processing is necessary to comply with a legal obligation.

6. Client Engagements and Contracts

Please note that initial contact through our website contact forms constitutes an enquiry only. Formal client engagements are conducted separately through the signing of an official RIBA Domestic Building Contract (or other appropriate contract form) by both parties. Such contracts will contain their own terms regarding data processing, confidentiality and related matters.

7. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

  • Service Providers: Third parties who assist us in operating our website, conducting our business, or servicing you (such as web hosting providers, email service providers and analytics services), provided they agree to keep your information confidential.
  • Advertising Platforms: We share limited data with advertising platforms to measure campaign effectiveness and deliver targeted advertisements.
  • Legal Requirements: We may disclose your information when required by law or to protect our rights, safety, or property.
  • Professional Advisers: Our accountants, lawyers, or other professional advisers where necessary.

8. International Data Transfers

Some of our third-party service providers and advertising platforms may be located outside the United Kingdom. When we transfer your personal data internationally, we ensure that appropriate safeguards are in place in accordance with UK data protection law. This may include the use of Standard Contractual Clauses approved by the UK Information Commissioner's Office or transfers to countries with adequacy decisions.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form enquiries are typically retained for 24 months unless you become a client, in which case data will be retained in accordance with our professional obligations and applicable legal requirements.

10. Your Rights

Under UK data protection law, you have the following rights:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data in certain circumstances.
  • Right to Restrict Processing: You can ask us to limit how we use your data.
  • Right to Data Portability: You can request your data in a structured, machine-readable format.
  • Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

11. Cookies

Our website uses the following types of cookies:

  • Essential Cookies: Necessary for the website to function properly.
  • Analytics Cookies: Help us understand how visitors interact with our website.
  • Advertising Cookies: Used by advertising platforms (Meta, LinkedIn, etc.) to deliver relevant advertisements and measure campaign performance.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

12. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure and we cannot guarantee absolute security.

13. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically.

15. Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Telephone: 0303 123 1113

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Wish Architects Ltd
10 Durley Road, Yardley, Birmingham, B25 8EE
Company Registration No. 10963325

Email: [email protected]
Telephone: 0121 751 7866